Cebu Pacific will implement a new policy for passengers, who want to make voluntary changes to their flights, in line with the continuous streamlining of processes across the business.
Starting July 1, the travel fund option for voluntary flight changes will be available for passengers who pre-purchased the CEB Flexi add-on during initial booking as this new and improved product allows passengers to cancel their flights for free, up to two hours before departure, and store the value of the booking in a Travel Fund for P499, its press release said.
The amount in this virtual wallet is valid for two years and may be used to book new flights, or purchase other add-ons, such as seat selection, additional baggage allowance, or travel insurance.
Passengers who wish to change their bookings voluntarily without purchasing CEB Flexi can make use of the Unlimited Rebooking option and rebook as many times as they want up to two hours before the scheduled time of departure.
CEB has permanently removed change fees since March to provide guests with the much-needed flexibility during this time of the pandemic, the press release said.
The flexi product has been made available to offer added flexibility to passengers so they may travel with peace of mind. This is also in line with the carrier’s commitment to keep supporting the industry in its efforts to boost the traveling public’s confidence to fly amid changing travel restrictions.
Passengers can also avail of the flexi product as a bundle through Go Flexi, and enjoy free cancellation, checked-in baggage with a combined weight of up to 20 kilos, and a standard seat.
Passengers affected by flight cancellations will continue to have the standard options, like unlimited rebooking, refund, and travel fund, the press release added.*