Teleperformance Philippines recently launched a new learning platform to hone the talent and knowledge of its professional teams, who are helping to drive the digital transformation journeys for both domestic and global clients, its press release said.
The TP Automation Academy is an expert-facilitated mentorship program for learning, incubating, developing, and deploying Robotic Process Automation (RPA) solutions, like software bots that automate repetitive, high-volume tasks by using a combination of automation, computer vision, and machine learning.
The participants are people recognized and nominated by their line leaders for their experience in project management and client-program relations. These can include account team leaders, project managers, and members of client-facing teams.
Scholars of the Automation Academy are enrolled in a three-month program that enables them to conceptualize, develop, and implement bots with the help of TP’s global in-house experts, tools, and technologies, the press release said.
As part of the TAP digital transformation framework, the academy aims to make digital transformation and integration for people and businesses simpler, faster, and safer for organizations so they can better adapt to the on-demand needs of disruptive situations, as well as fast-changing market conditions.
“Having experienced and professional teams capable of ideation for improved efficiencies, as well as boosting performance and results would further deepen our conversations with clients as we guide them through a seamless digital transformation journey,” Teleperformance Philippines chief operating officer Mike Lytle said.*