Teleperformance lauded for navigating new normal

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The secretaries of the Department of Labor and Employment and the Philippine Economic Zone Authority praised Teleperformance for its optimism and support for the country’s economic and recovery development following the global pandemic, that has put the majority of businesses at a halt.

            In his remarks at the virtual opening of Teleperformance Cavite, DOLE Secretary Silvestre Bello III commended the BPO industry “for successfully navigating the new normal”, a press release from the company said.

            “Teleperformance is a shining example of the BPO industry’s tremendous growth and resiliency. Your presence in the country for the past 24 years and continuing robust performance are manifestations that the industry will continue to be at the forefront of economic recovery and development,” Bello added.

            PEZA Director General Charito Plaza echoed the optimism and noted that “amidst this pandemic, Teleperformance continues to be a vanguard for development and a staunch provider of employment for the Filipino people. We firmly believe that real, sustainable economic development stems from enabling every Filipino and every family to have a stable source of livelihood and income through the investments and reinvestments of companies such as Teleperformance in PEZA’s economic zones.”

            The company’s chief operations officer, Mike Lytle, conveyed his excitement over the company’s newest site. “Even with the ongoing pandemic, Teleperformance remains optimistic in the country’s growth and continues to believe and invest in Filipino talent. Our new site in Molino marks another milestone for the company. We believe that this new venture during this period can contribute to the country’s push for provincial development and to the overall recovery of our economy.”

            Teleperformance is the leading global group in digital integrated business services, recently winning the Frost & Sullivan 2020 Asia Pacific Services Provider of the Year Award and, earlier this year, its third consecutive Great Place to Work® certification.

            Currently, the organization has around 47,000 employees from business sites located in Metro Manila, Antipolo, Bacoor, Baguio, Bacolod, Cebu, Davao, and Cagayan De Oro, its press release added.*

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