Low-cost airline Cebu Pacific said yesterday it has already issued P7.7 billion for refund requests filed until June this year, and is urging customers to check their remittance.
Michelle Lim of CEB Corporate Communications said the refund covers all coronavirus disease 2019-related flight cancellations since 2020.
In a video message posted on CEB’s Facebook page, vice president for marketing and customer experience Candice Iyog said the airline has successfully completed 100 percent of the refund requests.
“So please remember to check with your issuing bank and travel agencies for the remittance of your refund,” she said.
Iyog noted that the “100 percent refund completion rate” excludes requests made through travel agencies that may have stopped operations, as well as refund requests with incomplete bank information.
“We are actively reaching out to our customers who have yet to get their refund through the contact information provided to us at the time of booking. We would like to encourage them to contact us through the guest feedback form on the Cebu Pacific website,” she said.
She added that the airline will continue to listen to the guests’ feedback, and keep getting better so it can deliver the best experience for passengers.
About 991,764 refund requests have been processed, the CEB said.
It added that it mounted flights to additional key Asian destinations in August as it rebuilds international operations.
Beginning August 4, CEB increased its flight frequencies to Singapore from twice to thrice weekly, with Manila to Singapore operating every Tuesday, Thursday, and Saturday. Singapore to Manila will be every Wednesday, Friday, and Sunday, a press release said.
Special commercial flights from Dubai to Manila are mounted every Wednesday, in response to the government’s call for assistance to repatriate workers in the Middle East while the travel ban remains in effect.
Flights between Manila and Seoul, South Korea have gone up from twice to thrice weekly with additional frequency on Monday, beginning August 16.
Starting August 22, CEB will be flying from twice to thrice weekly from Tokyo (Narita) to Manila, with additional frequency every Sunday.
Daily flights to Hong Kong from Manila will resume on August 11.
Other reinstated flights include flights to Nagoya, Osaka (Kansai) and Taipei, starting the week of August 14, with twice weekly flights for Nagoya and Osaka (Kansai); and weekly flights for Taipei to and from Manila.
“We remain cautiously optimistic as we gradually rebuild our international network,” Iyog said. “We recognize the need for non-leisure travel to these routes and we assure every Juan that we are committed to keep prioritizing safety as we restore trust and confidence in air travel.”*PNA/PR
